May 20, 2011 – Clarity

Main Idea Have you ever come away from a speech or a meeting and you did not have a clue what the message was? Have you watched a Super Bowl commercial and laughed until your side hurt but did not have a clue how the commercial matched up with the sponsor, and that is assuming [...]

May 6, 2011 – Consistency to the Extreme

Main Idea Do have a favorite restaurant or entertainment experience or shop that you haven’t gone to in several years? Have you been disappointed when you went back there? Expansion of Idea As I mentioned last week, I was going to fly to Austin to see my son. It was great to spend some time [...]

April 29, 2011 – Extreme Customer Service

Main Idea Do your customers talk about your customer service? If so, is your service so outstanding that your customers can’t stop talking about it? Expansion of Idea I am getting ready to fly to Austin Texas tonight to see my son. I haven’t seen him in four months and I am really looking forward [...]