Weekly Business Idea

November 30, 2018 – Do You Have the Right Skillsets for 2019?

Posted on | November 30, 2018 | No Comments

Main Idea:

Do you ever feel like you are half a step off from your business or your customers?  Is your business moving faster than you are?  Do your customers expect more than you are able to deliver?  Do you have a plan for continuous improvement?  Does your team have a plan also?

Expansion of the Idea:

Change is continually happening.  None of us are doing our work in the same way we did it 20 years ago.  Some of us are doing things that didn’t exist 20 years ago.  I am continually amazed at the new software and ideas that help us manage our businesses or present ideas.  With all of the change going on, it is hard to keep up with the new things going on in our business.  Adding new skills is almost impossible. Yet that is what most of us need to do in order to compete in the future.

Danny Meyer runs a series of very successful restaurants in New York City.  He wrote a book called “Setting the Table”.  One of the most interesting ideas concerns his employee philosophy.  When they hire and later when they evaluate employees, 51% of the evaluation is based on emotional hospitality and 49% on their technical skills.  Obviously, they are in the hospitality business but I think all of us are in that business at some level.

His definition of emotional hospitality includes 5 things.  They are:

  • Optimistic warmth
  • Intelligence, including curiosity
  • Work ethic
  • Empathy
  • Self-awareness and integrity

Too often we focus on the technical sides of our businesses and not enough on the intangible parts.  I really like all 5 characteristics.  I was really drawn to the emphasis on curiosity and self-awareness.  I think it will lead to some interesting discoveries.  Developing self-awareness is extremely hard to do.  Yet it can be done by using curiosity, learning and feedback.  When we can develop self-awareness, we know what we can do and what we can’t.  Then we can bring in those skills or knowledge that we don’t possess.  That allows us and our businesses to flourish.  I know most of us don’t take time for self-reflection.  Yet, when we do and allow our curiosity and self-awareness to take over, we can develop the plans and skills to be successful next year and in the future.

What would happen to our businesses if all of us and our employees had these 5 characteristics? 

Next Steps

  1. Read Danny Meyer’s book “Setting the Table”
  2. Develop your own list of intangibles that are critical for you
  3. Evaluate your skills against the intangible list
  4. Get feedback from your team on your skills
  5. Develop an action plan for improvement for 2019


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  • About

    These weekly ideas are brought to you by FitzGerald & FitzGerald P.C. For more information about how to use these ideas with your small business contact Tim FitzGerald at trfitz@fitz-net.com.