Main Idea
What is one of the secrets of top golfers, basketball players, tennis players and also business people?
Expansion of Idea
A key to a lot of activities is finishing strong. Golfers have to follow through in their swing. The same is true for basketball and tennis players. They have to stay with their shot until it is finished. It sounds easy until we try to do it. The same is true in business. We have to make sure that we stay with the project or customer until it is completely finished. We just completed a successful tax season that I have to give all the credit to my team. They stayed focused until the end. (They are pretty quiet today.)
But it is critical to stay focused until you finish your work. This is really critical in customer service issues. How many times do you know that you should send a thank you to a customer and you fail to follow through? Or, a customer may have a problem and you sent in the fix to the problem but you did not check and make sure it was fixed. These little things at the end of a sale or a customer interaction can make the difference between a delighted customer and a marginally satisfied customer. And that difference separates the surviving companies from the dropouts.
Suggested Areas to Start
Identify one thing that you can add to an internal or external customer interaction.
GO DO IT!!!!!