Stimulus Bill Update

This video explains the basics of reexamining your business through the eyes of the pandemic. This involves planning for the future, applying for stimulus loans, and creating your future.

Cash Flow Planning

This video explains the need for cash flow planning, an overview of how to prepare the plan and the benefits of going through this exercise. Files available for download are:

• Cash Flow Plan Outline

• Sample Cash Flow Plan

SWOT Analysis

This video explains why you should embrace SWOT analysis, what it is, and how to do one even if you have never done one before. Files available for download are:

• SWOT Analysis Outline

• SWOT Analysis Tools

• SWOT Analysis Sample for a Restaurant

Break-Even Analysis

Business need to know how much sales they need to do to breakeven or to hit certain profitability targets. There is a lot of mystery on how these are calculated. This video explains why this is necessary, what the key components are to figure out your breakeven and how to calculate it. Files available for download are:

• Breakeven Analysis Outline

• Sample Profit and Loss with Fixed and Variable Costs Identified

• Actual Breakeven Calculations

Management

During these critical times, small business owners need to have a good management control plan that allows them to pull everything together. The video explains the basics of a management control plan and some of the challenges that have to be overcome during times of crisis. Files available for download are:

• Managing in a Crisis Outline

• Monthly Management Checklist

• F&F Annual Operating Plan

• Action Plan Operating Assumptions or Problems

Key Performance Indicators

This video explains the relationship between crucial success factors and key performance indicators and how both are critical to running your business. Files available for download are:

• Key Performance Indicator Outline

• Zoom Call KPI Analysis

• Key Performance Indicators Short Form

Emergency Planning

All businesses need a plan for emergencies. This video presents a framework for developing an emergency plan. By proactively developing the plan, you actually can run a better business now. Files available for download are:

• Emergency Plan Zoom Outline

• Sample Business Emergency Plan

Leadership

This is the secret sauce to building a great business or organization. Leadership is absolutely critical in today’s environment and at the same time is completely missing. This video explains the basics of leadership, how to develop the skill set you need and additional resources that will help you on your journey. Files available for download are:

• Leadership Zoom Outline

• Leadership Book List

Core Values

Core Values help businesses identify the building blocks that will make their company great. They provide barriers and guidelines that help guide decisions. This video explains the basics of developing core values and some additional resources to help you. Files available for download are:

• Core Values Outline

• F&F Core Values

• Sample Core Values

4 ways to grow your business

There are only 4 basic ways to grow your business. In this video the 4 ways are explained along with a demonstration of how impacting all four ways can significantly impact your profitability. Files available for download are:

• 4 Ways to Grow Your Business Outline
  

• 4 Ways to Grow Your Business White Paper

Evaluate Your Systems

Systems are critical at all times but especially during times of rapid change and instability. This video explains the need to evaluate your systems as well as gives some ideas on how to do that and problems that might occur. Files available for download are:

• Evaluate Your Systems Outline

• Short Form Systems Evaluation Guide

Selecting the Right Customer

Businesses can only provide the high level of services to the right customers. It is critical that we know what our customers need and how that matches up with the services that we provide.

• Selecting the Right Customers Outline

• ABCD Client Analysis

• Customer Definition Questionnaire

Delighting Customers

Are you delighting your customers? Delighting customers is a way to create customers for life. This is critical for customer loyalty. Files available for download are:

• Delighting Your Customer Outline

• Customer Service Hierarchy

• Zemke Customer Satisfaction Grid