Main Idea
When was the last time you went into a business and you felt the buzz in the building? Were people happy and genuinely looking to serve you? Or have you received a telemarketing call from someone who obviously was just going through the motions? What is it like for someone to call your office? Do they wade through the voice mail jungle and then when they get a live person the person barely acknowledges them?
Expansion of Idea
We have all been in businesses where it felt like someone died, the body was decomposing and they were ready for an autopsy. If you worked there you knew you wanted to be somewhere else. There is no possibility of providing outstanding customer service.
One of the real keys to building a thriving organization is the passion of the leader. The leader has to be passionate about the business, organization or cause. The passion can’t be about himself or herself. You know when you see a business that has this passion. The leader is involved. He is committed. She sacrificed to make sure things work. He goes the extra step for his employees.
Passion does not have to be “in your face” emotion. It can be the quiet strength of someone who is going to do whatever is necessary to get the job done. Sometimes, it is just a matter of smiling and forcing yourself to do the job. You may just reacquire the passion and love of your job that you have lost.
Suggested Areas to Start
Do you enjoy going to work?
Do your employees enjoy going to work?
If the answer is no to either of those questions, start asking questions? Why or why not? What can we change?
Consider taking some time off or taking a period of time to just think about the business and recharge your batteries.