Main Idea
How does a parent work two jobs to support their family? What kind of fuel drives that person? How does an exhausted employee take care of the last customer of the day as well as the first customer of the day? Why do people volunteer to serve in the armed forces in Afghanistan?
Expansion of Idea
Extraordinary customer service can only come from people who can give of themselves. When you are in a dark mood, afraid, worried, insecure or just in a funk, you do not have anything to give to the people you work with, your family and friends and your customers. It is almost impossible to give great service if you aren’t properly prepared to give great service.
The thing that fuels the mom, the dedicated employee or the soldier, is a spirit of thankfulness. When you go into companies that give great service, you find employees that appreciate the opportunity to work, to serve and to help others. That spirit is contagious and all of a sudden, you have a great experience. You want to continue to do business with them. This is an attitude that only you can fix. Even the most thankful person in the world has to constantly work on this.
I was reading this morning and was reminded of the need for me to stay thankful. I thought about it and reminded myself what I am thankful for. They are:
My faith
My wife and kids and the rest of my family
My team at work, Stacey, Becky and Heather
My clients and business relationships
You will have different things that you are thankful for. But the point is to remind yourself what they are. Only by focusing on your blessings can you be of service to others.
THANK YOU
Start by Asking Yourself these Questions:
What am I thankful for?
Express your thanks to those people.